Augmented reality (AR)—the use of technology to overlay information on a view of a real-world environment—is already used in manufacturing and by the military. Now, with advances in mobile technology and an increasing volume of digital data at our fingertips, AR is positioned to serve as a valuable asset in civilian government as well.

By 2020, the world could look very different. How will government adapt to keep up with the needs of citizens? Gov2020 is the culmination of an extensive exploration of the drivers that are influencing education, human services, defense, transportation, and much more. Our research draws from more than 300 interviews conducted over a multi-year period with leading experts from government, business, academia, and think tanks conducted by our core research team and GovLab fellows.